AI Agents in Customer Service – Good or Bad?

If you have needed to contact a large organisation recently (utilities, insurance etc.), then you will probably have experienced communicating with a computer program rather than a human being. These customer service representatives make use of artificial intelligence (AI) to respond to your queries, often providing standardised answers. New research has found that the majority […]

All the latest from Ask the Expert

Welcome to our news and insights page, where you will find updates on services and offers, along with useful information about various technology related topics.